General & Acceptance of Terms
- By placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- Completing a transaction confirms that you have read, understood and accepted these terms and the policies referenced on this website.
- Nothing in these terms limits any right or remedy that cannot lawfully be excluded under applicable consumer-protection law.
Orders & Cancellations
- All website orders are subject to stock availability, successful payment and order confirmation.
- No-cancellation policy: Once an order is placed and confirmed, it cannot ordinarily be cancelled, modified or altered. Please review product, colour, quantity, address and contact details before paying.
- We may cancel or decline an order where stock is unavailable, payment is not confirmed, information appears incorrect or fraudulent, or fulfilment is not reasonably possible. Any amount received for an order cancelled by us will be handled in accordance with applicable law.
Payments
- We accept prepaid orders only through supported credit or debit cards, net banking, UPI and authorised digital payment methods.
- Cash on Delivery (COD) is not available.
- All prices are displayed in Indian Rupees (INR) and include applicable taxes unless expressly stated otherwise.
- If a payment is delayed, interrupted or appears unsuccessful, check your payment status and contact us before attempting a second transaction.
Dispatch & Delivery
- Coverage: We deliver to serviceable PIN codes across India through third-party courier partners.
- Dispatch: Orders are generally dispatched within 2–3 working days after payment confirmation.
- Delivery: Standard delivery generally takes 10–12 working days after dispatch, depending on the destination and courier routing.
- Delivery estimates are not guaranteed. Delays may arise from courier operations, adverse weather, natural events, public holidays, government restrictions or other circumstances outside our reasonable control.
- Customers are responsible for providing a complete and accurate delivery address, PIN code and reachable phone number.
Unboxing Videos & Damage Claims
To help us investigate transit damage, missing items or an incorrect product, please record a continuous, unedited parcel-unboxing video.
- The video should begin with the unopened outer packaging and clearly visible shipping label.
- It should show the complete opening and product inspection in one uninterrupted recording.
- Contact us promptly after delivery and retain the product, tags and original packaging while the claim is reviewed.
- An unboxing video materially assists verification. This evidence requirement does not exclude any non-waivable rights available under applicable law.
Returns, Refunds & Exchanges
- Final-sale policy: We do not accept returns, refunds or exchanges for change of mind, personal colour preference, fit expectations or other subjective reasons.
- Please review product descriptions, measurements, fabric information, photographs and colour-variation notes before ordering.
- If goods are defective, damaged in transit, incorrect, spurious or materially different from the listed description, contact us with supporting evidence. Eligible concerns will be handled as required by applicable law.
Product Images, Fabrics & Colours
- We make reasonable efforts to display product colours accurately. Actual colours may vary slightly because of studio lighting, photography and differences between mobile or monitor displays.
- Minor variations in weave, texture, slubs, prints or placement are natural characteristics of handloom and artisanal fabrics and are not necessarily defects.
- Product descriptions and measurements are provided for guidance. Handcrafted products may have small, reasonable variations.
Product Availability & Pricing
- All products remain subject to stock availability until an order is confirmed.
- We may update, correct or discontinue a listing, description or price. Changes do not affect an order already confirmed except where necessary to correct an obvious error or comply with law.
- If a pricing or listing error affects an order, we will contact you before fulfilment and take appropriate corrective action.
Offers, Coupons & Discounts
- Promotional offers, coupons and seasonal discounts are issued at the discretion of Nhavyaas Boutique and remain subject to their stated eligibility, validity and usage limits.
- Unless expressly stated, offers cannot be combined, transferred or redeemed for cash.
- We may introduce, modify, extend or withdraw a promotion, subject to applicable law and without affecting a benefit already validly redeemed on a confirmed order.
Customer Support & Contact Policy
For order assistance, delivery updates or product questions, contact us in writing through WhatsApp:
WhatsApp Support: +91 86886 37474
Phone calls are not accepted for customer-support requests. Written WhatsApp communication helps us maintain an accurate record and respond efficiently.
Privacy
Personal information—including your name, address, phone number and email—is used for order processing, payment support, delivery, customer service, fraud prevention and legal compliance. Information may be shared with payment, courier, technology or regulatory partners only where reasonably necessary for those purposes and in accordance with our Privacy Policy and applicable law.
Legal Rights & Jurisdiction
- Nhavyaas Boutique may take lawful action in response to fraud, threats, abuse, impersonation, malicious interference or other unlawful conduct affecting the business, its customers or representatives.
- These terms are governed by the laws of India.
- Subject to applicable consumer-protection law and any forum that has mandatory jurisdiction, disputes connected with purchases from Nhavyaas Boutique will be subject to the courts at Nellore, Andhra Pradesh.