Scope & Your Acknowledgement
This policy applies to personal information processed through our online store, customer accounts, order fulfilment, WhatsApp support and email communications. It is intended to operate in accordance with applicable Indian privacy and information-technology laws, including the Information Technology Act, 2000 and related rules, and the Digital Personal Data Protection Act, 2023 and its rules as and when their relevant provisions apply.
By using the website, you acknowledge that you have read this policy. Where applicable law requires consent for a particular activity, we will request it separately or provide an appropriate choice.
Information We Collect
Depending on how you use the store, we may collect:
- Identity and contact details: Your name, email address, mobile number, delivery address, city, state and PIN code.
- Account details: Login and authentication information. Passwords are stored only in a protected, hashed form and are not readable by us.
- Order and transaction details: Products, variants, quantities, prices, coupons, invoices, payment status, delivery status and order history.
- Payment-related details: Razorpay processes payment credentials. We may receive and retain transaction identifiers, payment method, amount and status, but we do not store card numbers, CVVs, UPI PINs or net-banking passwords.
- Communications: Messages, product questions, support requests, delivery inquiries and any photographs or unboxing videos you voluntarily provide for a claim.
- Technical data: IP address, browser and device information, request logs, session information and security events generated when you use the website.
How We Use Your Information
We use personal information only for legitimate store and legal purposes, including to:
- Create and maintain customer accounts and secure login sessions.
- Process, pack, dispatch and deliver prepaid orders.
- Confirm payments and send invoices, order updates and tracking information.
- Provide WhatsApp or email support and review product or delivery concerns.
- Manage coupons, wishlists, saved addresses and other requested store features.
- Prevent fraud, misuse and unauthorised access, and maintain website security.
- Maintain financial, tax, audit and legal records and comply with lawful requests.
- Improve store performance, navigation, inventory planning and customer experience using aggregated or operational information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax and legal obligations. Retention periods vary by record type. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.
Data Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These include protected account credentials, controlled access and secure payment processing. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Keep your account password and one-time passwords confidential and contact us promptly if you suspect unauthorised use.
Your Choices & Rights
Subject to applicable law and reasonable identity verification, you may ask us to:
- Provide information about the personal data we process about you.
- Correct or update inaccurate or incomplete account information.
- Delete personal data that is no longer required, where deletion is not restricted by legal, tax, fraud-prevention or contractual obligations.
- Withdraw consent for processing that relies on consent. Withdrawal does not affect processing already lawfully completed.
- Address a concern or grievance about how your information is handled.
Some information is essential to provide an account, process an order or meet legal obligations; removing it may limit the services we can provide.
Children's Privacy
Our store is intended for adults. A person under 18 should use the website or place an order only under the supervision of a parent or lawful guardian. We do not knowingly seek to collect children's personal information without appropriate authorisation. If you believe a child has provided information improperly, please contact us so we can review and take appropriate action.
Third-Party Services & Links
Our website may provide access to third-party services or content, including Razorpay payments, YouTube product videos, Google Maps and WhatsApp. Those providers may process information under their own privacy policies and terms. We encourage you to review their policies before using those services.
Updates to This Privacy Policy
We may update this policy to reflect changes in our store, technology or legal obligations. The revised version will be published on this page with an updated effective date. Material changes will be highlighted or communicated where required by applicable law.
Grievance Redressal & Contact Information
For a privacy question, request or grievance, contact Nhavyaas Boutique in writing:
- Privacy and grievance contact: Nhavyaas Boutique Customer Care
- Email: nhavyaasboutique.collab@gmail.com
- WhatsApp: +91 86886 37474 (text messages only)
- Address: Skyline Towers, B-Block, Flat No. 105, 1st Floor, Harinathpuram 4th Line Main Road, Nellore, Andhra Pradesh, India
Please describe your concern and provide enough information for us to verify your identity and locate the relevant records. We will review and respond within the period required by applicable law.
This policy is governed by the laws of India. Subject to any forum with mandatory jurisdiction under applicable law, related legal proceedings will be subject to the courts at Nellore, Andhra Pradesh.