Policy Overview
Our sarees and dress materials are carefully checked before dispatch. Because product preferences and handcrafted characteristics can be subjective, we do not provide routine returns, exchanges or refunds for change-of-mind requests. Genuine product or fulfilment concerns are reviewed separately as described below and handled in accordance with applicable law.
Final-Sale Orders
We do not accept a return, refund or exchange solely because of:
- A change of mind after placing or receiving the order.
- Personal colour, shade, fabric-feel, styling or drape preference.
- Fit expectations where the listed measurements or product details were accurate.
- Choosing an incorrect colour, variant, quantity or delivery detail while ordering.
- Minor handcrafted or handloom characteristics that are not product defects.
Please review photographs, videos, descriptions, fabric details, measurements and selected variants before paying.
Concerns Eligible for Review
Contact us promptly after delivery if you receive:
- A product damaged during transit.
- A defective or spurious product.
- An incorrect product, colour or variant sent by us.
- A parcel with an item or ordered quantity missing.
- A product materially different from the description, characteristics or features shown when you ordered.
Eligibility is determined after reviewing the order record, product condition and supporting evidence. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.
Unboxing Video Guidelines
A continuous, unedited parcel-unboxing video materially helps us verify transit damage, missing items or an incorrect product. Record the video before opening the parcel and ensure it shows:
- The unopened outer parcel from every side, with the original shipping label clearly visible.
- The complete opening process in one uninterrupted recording, without pauses, cuts or edits.
- Every item received, followed by a clear inspection of the product and the specific concern.
Keep the product, tags, invoice and all inner and outer packaging until the review is complete. An unboxing video strongly assists claim verification but does not exclude any non-waivable right available under applicable law.
How to Submit a Claim
- Message our official WhatsApp support as soon as possible after delivery.
- Provide the order number, registered phone number and a short description of the concern.
- Attach the continuous unboxing video and clear close-up photographs where helpful.
- Wait for written instructions before sending any product back.
Do not return a parcel to the courier or ship it independently without our written approval. We cannot reliably identify or process unauthorised return parcels.
WhatsApp Support: +91 86886 37474
Support requests are handled through written WhatsApp messages. Phone calls are not accepted.
Review & Resolution
We will compare the evidence with order, packing and product records. We may request additional details or, where appropriate, ask for the product to be returned for inspection. Returned products should remain unused, unwashed and unaltered, with their original tags and packaging, except where inspection of the reported issue reasonably requires otherwise.
If a concern is approved, the available resolution may include a replacement, correction, refund or another remedy appropriate to the circumstances and applicable law. A replacement remains subject to stock availability.
Approved Refunds
- Approved refunds are initiated to the original prepaid payment method through Razorpay.
- The refund amount will reflect the amount actually paid for the approved item or order, including the effect of any discount or coupon, subject to applicable law.
- We will confirm when an approved refund has been initiated. The time taken to appear in your account then depends on Razorpay, your bank or payment provider.
- If a replacement cannot be provided for an approved concern, an appropriate refund or other lawful remedy will be offered.
Colour, Fabric & Weaving Variations
We make reasonable efforts to present colours accurately, but screens, brightness settings, photography and lighting can cause slight shade differences. Minor variations in weave, thread texture, slubs, print placement or finish are natural in many handloom and handcrafted products and are not necessarily defects.
A substantial difference from the listed product or a genuine manufacturing defect will still be reviewed under the eligible-concerns process above.
Cancellations & Payment Issues
- A confirmed order cannot ordinarily be cancelled or modified. Review all order and address details before making payment.
- If we must cancel an order because stock is unavailable, payment cannot be confirmed or fulfilment is not reasonably possible, any amount received will be handled in accordance with applicable law.
- If money is deducted without an order confirmation, do not pay again immediately. Check your account and order status, then contact WhatsApp support with the transaction reference.
- Duplicate or failed-payment concerns will be verified against Razorpay records before any required reversal or refund is processed.
Contact & Legal Rights
This policy should be read together with our Terms & Conditions, Shipping Policy and FAQ. If another page conflicts with a right that cannot lawfully be excluded, applicable law will prevail.
- Brand: Nhavyaas Boutique
- WhatsApp: +91 86886 37474 (text messages only)
- Email: nhavyaasboutique.collab@gmail.com
- Address: Skyline Towers, B-Block, Flat No. 105, 1st Floor, Harinathpuram 4th Line Main Road, Nellore, Andhra Pradesh, India