Frequently Asked Questions

No. Nhavyaas Boutique is a prepaid-only store. You can pay securely through Razorpay using the payment methods displayed at checkout, including supported UPI, cards and net banking.

A confirmed order cannot ordinarily be cancelled, modified or changed. Please verify the product, colour, quantity, delivery address and contact details before paying. This policy does not limit any right or remedy that cannot lawfully be excluded.

Do not make a second payment immediately. Check your account and order status first, then message us on WhatsApp with your registered phone number and transaction reference. We will help verify the payment and order status.

Orders are generally processed and dispatched within 2 to 3 working days after payment confirmation.

Standard delivery generally takes 10 to 12 working days after dispatch, depending on the destination, serviceable PIN code and courier routing. Public holidays, weather or courier disruption may occasionally cause delays.

Once the parcel is dispatched, available tracking details are sent to your registered contact number or email. You can also use the Track Order page on our website.

All sales are final for change of mind, colour preference, fit expectations or other subjective reasons; we do not offer routine returns, refunds or exchanges. If an item is damaged in transit, defective, incorrect or materially different from its listing, contact us promptly. Eligible concerns are handled in accordance with applicable law.

A continuous, unedited unboxing video helps verify transit damage, a missing item or an incorrect product and protects both the customer and the store during claim review. Keep the item, tags and packaging until the review is complete.

We make reasonable efforts to display colours accurately. Slight shade differences may occur because of studio lighting, photography and individual screen brightness or display settings.

Minor variations in weave, thread texture, slubs, print placement or finish can be natural characteristics of handloom and handcrafted fabrics and are not necessarily defects.

Look for Product Visuals on the product page when a video is available. We also host YouTube Live sessions showing fabric movement, texture, sheen and colour. Visit our YouTube channel for current sessions and videos.

Customer support is available in writing through WhatsApp at +91 86886 37474. Phone calls are not accepted for support requests. Written messages help us verify order details and keep an accurate record of your request.